FAQ (Find Answers and Help Fast!!)

Yes, multiple people could work in helping you design your 400 Hugs™. For instance, if your 400 Hugs™ is a gift to your parents, several children, regardless of where they live, could add pictures and messages. All you need to do is share your log in and password with them.

Up to 400. This consists of 365 Calendar Cards that may have your own pictures printed on them. In addition, you have up to 35 Special Cards that may be used for personal notes commemorating special occasions like birthdays, anniversaries, fun times and memories, love notes, etc. For the Special Cards you will have access to our library of graphics for birthdays, national holidays, anniversaries, etc.

Most certainly! We encourage it. Making your deck design personal is what puts the “WOW!” in 400 Hugs™!!!

Yes, you five color and font themes available for your choosing.

You may upload up to 400 photos and they will be kept for 18 months before they are automatically removed. You will be notified if we have your current contact information.

Yes, you can upload your pictures from any of the following:

  • Facebook
  • Google Photos
  • Instagram
  • Flickr

Yes, you will find a “Ship To” option in the check out process.

If it is a gift order, you will have the opportunity to fill out a card that will be the first thing they see when they open up their gift!

Your 400 Hugs™ case will be filled with your cards and ready to use. It will be placed in a gift box in tissue paper and decorated with a gold bow. The gift box will be wrapped in bubble wrap protection and placed in a standard shipping box.

Standard shipping is UPS “Brown” (ground) and is generally 4 to 5 days within the continental 48 states.

Yes, there is both Overnight and Second Day shipping available.

Yes, international shipping is available to most countries. Delivery time will depend on your shipping preference.

Yes, you will receive an email confirming your order that contains your tracking information. It will also always be available in “My Account” by using your log in and password.

We suggest to: 1) check your tracking and 2) give it an extra day. If it still hasn’t been delivered, contact us and we will help.

If you are shipping to one address, then in most cases, yes. There may be a time when they would come in separate shipments.

We will send you two confirmation emails after placing an order. Your order confirmation will arrive shortly after you submit your order, to notify you that your order has been received. Your shipping confirmation will arrive when your order has shipped and will include details on how to track your order.

Our goal is “Make Every Day a Little Brighter” by inspiring and motivating you or the person you are gifting. If, for any reason, you don’t think your 400 Hugs™ meets your expectations, you may return it. For our complete “No Questions Asked” return policy, select “400 Hugs™ Guarantee” from the menu at left. Of course if there’s something we can fix, we are happy to do that too.

If you want to change or cancel your order, click here for a full explanation. For a complete explanation of our “100% WOW! Guarantee,” click here.

We accept Visa, MasterCard, Discover, American Express and PayPal. It is 100% secure.

Yes, you can add this in during the check-out process.

Yes, the price of an empty colored case is $19.95, chrome and gold are $29.95.

Yes. The refill price (and you may make all the changes you wish) is $19.95.

We work to protect the security of your information during transmission by using the latest Secure Sockets Layer (SSL) software, which encrypts the information you input.

Yes it is secure. We do not and never will resale your data — Period.

Cookies are unique identifiers that we transfer to your device solely for the purpose of our systems to recognize your device and to provide features for your convenience. Every browser has the option to turn off cookies, but we recommend leaving them on to make your time on our site a more enjoyable experience.

The case, drawer and pusher mechanism, which is offered in your choice of colors, is made of an injection molded polymer. The constant-force spring (that pushes the cards forward) is made of spring-tensioned steel. The case sits on four soft rubber “feet” that will protect any surface.

The 400 Hugs case measurements are:
Height: 4.25 inches / 108mm
Length: 6.25 inches / 159mm
Width: 4.00 inches / 102mm

The drawer has a divider down the middle, there are two pen holders and a 3″x3″ sticky pad holder (sticky pad included).

We use 100 pound cover weight recycled paper. This is the weight of most business cards.

400 Hugs™ discourages the use of distasteful words and pictures and reserves the right, at our discretion, to not produce such items.

If you happen to experience a problem, try signing out, clearing your cache and then restarting 400 Hugs™. If this doesn’t resolve the problem, then use the Contact Form.

Whenever possible, we prefer “Buying in America.” Your 400 Hugs™ Customized Card Deck is manufactured in America with recycled paper. Each order is checked and double-checked for accuracy. Our goal is to make a little difference in lives 365 days a year.

400 Hugs™ does offer quantity price breaks as follows:
Red, Black, White, Pink (matte or gloss):

1 to 5 $49.95 For a limited time $39.95
6 to 10 $47.50 For a limited time $37.50
11 to 50 $44.95 For a limited time $34.95
51 to 99 $42.50 For a limited time $32.50
100 + $39.95 For a limited time $29.95

Chrome or Gold:

1 to 5 $59.95 For a limited time $49.95
6 to 10 $57.50 For a limited time $47.50
11 to 50 $54.95 For a limited time $44.95
51 to 99 $52.50 For a limited time $42.50
100 + $49.95 For a limited time $39.95

Resale pricing is available (reseller must provide proof of ability to resale). Please email us at info@400hugs.com

Your privacy is important to us and we subscribe to the highest level and practices of internet security. If you should ever see a charge on your credit card statement from 400 Hugs™ that you have not made, please contact us immediately and we will take action. We will never ask you to e-mail your debit/credit card information to us.

To create a new account, simply follow these directions:

  • Click “My Account” in the upper right-hand corner
  • Click “New Account”
  • Type in your first and last name
  • Type in your email address
  • Confirm your email address
  • Type in your password
  • Confirm your password
  • For security, an email will be forwarded to you with Sign In instructions

It is best to sign in immediately on 400Hugs.com as this will bring up all of your current information and design projects.

  • Click “My Account” in the upper right-hand corner.
  • Type in your email address.
  • Type in your password.
  • Click “Sign In.”
  • Click “My Account” in the upper right-hand corner.
  • Type in your email address.
  • When you created your account, you may have typed in a password hint. If so, click on “Password Hint” and this may help you.
  • If you cannot remember your password, click “Reset My Password.” For your security, we will email you a link to reset your password. If you do not receive your new password email within two minutes, make sure to check your spam or junk folder. If you still cannot access your account, please contact us.
  • Go to your “My Account” page (you will need to be signed in).
  • Changes may be made to:
    • First and Last Name
    • Billing Information
    • Billing Address
    • Shipping Address
    • Email Address
    • Email Options
    • Password
    • Password Hint
    • Removal of Account

400 Hugs™ ships exclusively by UPS and all shipments are trackable. All orders will have a tracking link confirmation email sent directly to you.

    You may also track your order from within your account:

  • Go to your “My Account” page (you will need to be signed in).
  • Click on “Order History.”
  • Click on the “Order Line” you wish to inquire and a detailed receipt will display.
  • Click the “Track” button and the tracking information will appear.

Our goal at 400 Hugs™ is to get your order out next day if it is placed after 3:00 AM. Orders before 3:00 AM will be shipped out same day in most circumstances. This applies to orders received Monday through Friday. There will be a delay on weekends and holidays, or in rare circumstances, for equipment downtime. All times are Mountain Time.

The shipping costs are based on the total weight of your order. We receive a discount from UPS and these discounts are passed on to you. You will know the shipping costs in the check out process. All orders are shipped UPS “Brown” and you may calculate your shipping time by clicking here: UPS Shipping Timetable. You will have the option of One Day or Two Day delivery at time of check out.

International shipping is available to most countries. Delivery time will depend on your shipping preference. Rates are available at check out, although there may be additional import duties and taxes.

Your 400 Hugs™ will have sales tax added complying with the state and county sales tax laws in the state in which it was produced. The amount of sales tax (if any) will appear in the check out process.

  • Go to your “My Account” page (you will need to be signed in).
  • Click on “Order History.”
  • All previous orders will be displayed and the “Status” column will indicate when your order was shipped.
  • Click the “Track” button to view the tracking associated with that order.

400 Hugs™ is dedicated to getting your order out in a very timely manner. While our shipping goal is, “In by 3:00 AM – Out same day” (weekdays/Mountain Time) there might be factors that limit this. If at the last minute you decide you want to change or cancel your order, please follow the directions below. We will do everything possible to make your changes or cancel your order.

    • Go to your “My Account” page (you will need to be signed in).
    • Click on “View My Order.”

If the words “Cancel” or “Change” are greyed-out, this means your order has been completed. If it is still bold-black, this means your order has not been completed and you may change or cancel your order. If your order is successfully cancelled, we will refund your purchase amount in the same form of payment in which it was paid at the time of ordering. For a complete explanation of our “100% WOW! Guarantee,” select “400 Hugs™ Guarantee” from the menu at left.

  • Go to your “My Account” page (you will need to be signed in).
  • Click on “Reorder.” This will display your previous orders. When you click on a past order, you will then have the ability to make any changes and/or updates you wish.
  • When you are satisfied with your 400 Hugs™ order you can then proceed to the normal check out process.
  • Within your deck there will be an opportunity to order a refill deck for the next year.

Note: To keep giving you a great 400 Hugs™ experience, we periodically update our website security certificates based on new SSL Standards. In order to continue enjoying 400 Hugs™ you should install a supported browser. To install or update a supported browser, please visit any of the browsers’ websites:

  • Apple Safari http://support.apple.com/downloads/#safari
  • Google Chrome https://google.com/chrome/
  • Microsoft Internet Explorer https://www.microsoft.com/ie/
  • Mozilla Firefox https://www.getfirefox.com/
  • Opera https://www.opera.com/

The 400 Hugs™ Unconditional Guarantee

100% “WOW!” GUARANTEED

Our goal is to “Make Every Day a Little Brighter” by offering motivation and inspiration to you or the person you gifted. If for any reason you are not delighted with your 400 Hugs™, please contact us and we will do whatever is needed to make it right.

We know you are going to love your 400 Hugs™. Our goal is to “inspire people to just be a better version of themselves” and we totally stand behind your satisfaction to make it a fantastic experience.

Whether you’ve built a totally custom 400 Hugs™ product or you ordered one from our stock selection of graphics and quotes, if you are not happy then we aren’t either and will make it right for you… Period.

We guarantee your collections will be:
-Precisely As You Designed It – Every card will be lovingly crafted per your creation. Zero Defects. It has to be right! We check and recheck each Collection before shipment.
-Superb Quality – Our components are ordered from some of the finest quality vendors and your 400 Hugs™ will last for many years of refills.
-Color Matching – As with any online product, slight color differences are normal due to how you see it on your monitor vs. our production equipment and we cannot guarantee exact matches.
-Photo Cropping – Just as you designed it. Due to the varying size of photos, we ask that you review your photos/graphics for clarity and fit before you place your order.

400 Hugs™ Return Policy
If you are unsatisfied with your order for any reason, you may return it within 30 days of order. Please email our customer support team for additional instructions at support@400hugs.com. Returned products do not need to be in new or unopened condition, but all originally ordered contents must be included with your return. Our customer support team will contact you immediately. If the product needs to be returned, we do not cover return shipping charges. We will analyze the problem and replace what is wrong immediately.

If you have any questions, feel free to email us at info@400hugs.com, and we will be eager to help you!